The Boston Herald published a great piece this week and after reading the title, we just had to check it out, the title: “Gusty move: Breaking up is hard to do… with your personal trainer”. A Classic!
At first read, we couldn’t help but laugh – the title of the article reminds us of something we might find in Cosmo or in the checkout aisle at the supermarket.
But, after the reading the article again, we realized that it brings up an important point for both you and your business: After building a relationship with your clients, what happens at the end? Especially, if you’re disappointed about losing a client and are feeling hurt by the experience (it’s never easy!).
One of the most important things you can do at the end of the relationship is to learn from it. If the client decided that they were no longer interested in personal training services or are switching to another trainer, you would be best served to ask a few questions. Find out why the client wants to switch, ask them if there is anything you could improve upon or more importantly ask the client: “What could I do better?”
On the other side, what would it take for you to break up with one of your clients? It’s a serious question! A trouble-making client can cause you to rearrange your schedule – only to cancel at the last minute causing you to lose revenue and time. Not good! Take some time and think about how you would let a client go, what you would say, how many warnings you might give and at what point you would finally draw the line.
